1st Line Service Desk Analyst

Posted by on September 24th, 2021

1st Line Service Desk Analyst

Posted by on September 24, 2021

If you want to work within a dynamic IT Service Desk environment providing quality Support Analyst / Helpdesk / Service Desk expertise then you need to seriously consider this opportunity. With an emphasis on providing a quality customer experience you will be responsible for providing 1 st line support, 2 nd line support and business user system support for sites across the UK.  Quality best practices are promoted to ensure excellent customer service is delivered so you will be working with the best delivering the best! The ideal person will already be working within a support desk or service desk environment providing Helpdesk and technical support expertise.  Technically you will have a broad range of skills within a Microsoft Windows desktop operating systems environment including Windows 10, Office 365 / O365, Microsoft Office 2016, Active Directory and Citrix.  This experience doesn’t necessarily have to be in depth as the emphasis is on delivering exceptional customer service however experience of troubleshooting within a Helpdesk / Service Desk Windows environment is essential.  This is also a great opportunity to work within an ITIL environment; previous experience of ITIL environments is also highly desirable however not essential.  You must be able to demonstrate an understanding of service desk best practice, incident management, taking ownership of problems, responding quickly to problems and relationship management.  Above all enthusiasm for solving problems and for delivering exceptional customer service is required.  This is a role where you’ll be liaising with key stakeholders within the business across all levels. We’ve recruited a number of people for this organisation, including Service Desk, and the feedback from people working there is incredibly positive due to the friendly environment yet challenging and interesting work available.  This position is commutable from central Manchester – M2 3WQ. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy. Skills:  Service Desk, Helpdesk, 1 st Line support, Technical Support, Office 365, O365, Office 2016, Windows 10, Microsoft Operating Systems, Active Directory, Citrix, ITIL desirable, call logging software such as Remedy, Service Now, SLA, KPI

Latest blog posts

Blog Title Harnessing Data Analytics in Talent Acquisition: The Future of HR Tech

Posted on

Data is the new oil, and this is never more prevalent than in HR talent acquisition for the tech industry. When implemented well, the insights and information that can be gleaned from good data analysis shape hiring decisions for the better, but the good things don’t stop there. With this in mind, let’s explore how […]

Read more

The Role of Artificial Intelligence in Streamlining IT Talent Acquisition

Posted on

In November 2020, Chat GPT launched to the public. For many, it was their first experience of using artificial intelligence (AI). The generative AI provided a glimpse into the power of the technology as it completed tasks in seconds, which would take your average human a good thirty minutes to do. Since then, the technology […]

Read more

Blog Title Digital Nomads Changing the Landscape of Remote Tech Talent

Posted on

There can be no question that the worldwide lockdowns changed the landscape of how we work. Whereas prior to 2020 we were sitting in offices, often in cubicles, ploughing into our daily tasks, now many in the tech sector, especially, are sitting in their kitchens working remotely and effectively. Once You See Remote Work You […]

Read more

Get in touch and we’ll call you right back!





    Before getting in touch with us, please ensure you take a look at our privacy notice so you understand what data we collect from you, why we collect it and what we do with it.

    Fields marked with * are mandatory