IT Service Desk Analyst

Posted by on June 1st, 2022

IT Service Desk Analyst

Posted by on June 1, 2022

Do you have excellent Customer service and have a passion for IT Support?  A Global, high-end client who provide catering, hospitality and wider facilities services and solutions are looking for an IT Service Desk member to join their growing team. You will be dealing with IT support queries on a 1 st and 2 nd line level, for a wide range of clients. You will be supporting with Office 365, Active Directory, Windows, and basic networking queries and troubleshooting. You will be supporting and communicating with 3 rd parties and clients from workplace, education, and health care to defence and stadia sectors. As well as responding to IT issues internally to meet business requirements. You won’t just be sat behind the desk all day!!!! ……..This client is looking for someone to take the Lead with mobilisation support in various different locations. Meaning no day will be the same.   Although this client is global, they understand your happiness is the most important factor, so have created a flexible working model. You will be working Hybrid within a family feel environment.   Fast-paced, think on your feet environment with the opportunity to be the IT Lead support on new sites around the Northwest. Have you got a ‘can-do’ approach, full of energy and the drive to join the team….   Ready for the challenge? -minimum of 2 years’ experience working in an IT Helpdesk Environment- strong working knowledge of Microsoft Desktop solutions -ITIL foundation or equivalent -Have experience of using ITSM tools and working towards SLA targets -Be enthusiastic and a self-starter with excellent interpersonal skills, displaying high levels of dedication to customer service -Show attention to detail in incident recording, control of IT procurement and asset tracking -Be patient with the ability to remain calm under pressure and be able to make rapid decisions based on information available -Experienced in supporting users of all abilities and stakeholders to director level. -Providing support on ad-hoc projects, and be able to plan and prioritise tasks. -Working in a changing environment  -Experienced in 1 st and 2 nd line desktop support -Good understanding of basic network topology   If you are ticking off the above list and ready for your challenge- Apply now, what are you waiting for? (12 months initially) Skills- Active Directory, Office 365, Windows, Exchange, Service Desk, Help desk, Desktop support, 1 st line support, 2 nd Line support, IT Support, IT Technician. Come and be part of the ever-growing squad! They are waiting for you to take this company to infinity and beyond…. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.    

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