IT Support Analyst

Posted by on May 15th, 2023

IT Support Analyst

Posted by on May 15, 2023

IT Support Analyst required to provide 1st line support, 2nd line support and ad-hoc project support within a Microsoft environment Delivering IT support services to the business, you could be involved with troubleshooting as well as design and implementation of desktops, latest Wintel OS rollouts, laptop build etc within a windows environment – Office 365, Windows 10. This role would suit someone with a varied technical background.  Not necessarily in depth across all areas but certainly a good background with 1 st and 2 nd   line support and ideally 3 rd Line support within a Windows desktop environment.  Exposure to Windows server / microsoft server IT infrastructure environment, networking or Cisco IOS such as routing or port definition, Wintel, Linux  would be desirable. Not only will you have good technical skills but also excellent customer service and end user experience – perhaps having worked within a desktop support role on a service desk and can provide the best possible service through IT, delivering a fantastic customer experience. Duties and skills required will be varied and so you must be adaptable, they could include  Design and rollout of desktop / laptop builds – latest Wintel OS Service Desk requests, 1 st , 2 nd , 3 rd Line Technical Support (or working towards 3 rd line) Cisco IOS tasks e.g. VLAN, static routing VMWare maintenance and deployment Cloud Services (AWS) Firewall management skills would be an advantage ITIL Have a keen sense of service with excellent communications skills Based onsite, this role is easily commutable from places such as Knutsford, Macclesfield, Wilmslow, Congleton, Holmes Chapel, Chester, Winsford, Crewe and Middlewich.  M6 Staffordshire / Cheshire corridor.  There may be options for some homeworking. Inside IR35. 6 month duration. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know.  Tilt Recruitment are specialists in IT Recruitment.  We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Business in relation to this vacancy.

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