ITIL Business Analyst

Posted by on January 26th, 2023

ITIL Business Analyst

Posted by on January 26, 2023

ITIL Business Analyst (with service management experience) West Midlands or South East Hybrid working Excellent benefits package We’re looking for an ITIL Business Analyst for our financial services client who’ll ensure that new or upgraded services, systems and infrastructure receive a comprehensive Service Design incorporating processes, support structure, reporting and service capabilities. Working within the Service Design Team within IT Service Management, the Service Design Analyst will help to deliver, as well as to mature and shape a Service Design approach for systems, services and infrastructure being introduced via the firm’s Change Management team. The role will also be involved in defining and developing the service standards, maturing the Service Design processes aligned with best practice, and helping to establish Service Design as a discipline within the business. Experience: 3 years’ previous experience of IT Service Management in an ITIL v3 or v4 environment. 1 year’s previous Service Design or equivalent experience. Skills & knowledge: Knowledge of Service Design methodologies. Excellent working knowledge of ITIL processes, particularly around IT Service Management. Knowledge of Project Management frameworks. The ability to communicate with stakeholders at all levels. Excellent written, verbal and presentation skills. Excellent time management and evaluation of priorities to cope with concurrent demands and delivery timelines. Excellent organisational skills to prioritise tasks and manage time and resources effectively. Strong ability to work across business units and geographical boundaries to engage IT, business and team members. Strong ability to explain and “translate” technical concepts into business language.   If you’re interested in finding out more about this exciting opportunity with one of the Times’ ‘Great Places to Work’, then please contact Annabel Wadsworth on 01625 568 632 or send over an email to annabel@pharmasprint.co.uk. Tilt Recruitment are specialists in IT Recruitment.  We work hard to find our candidates their perfect roles within fantastic organisations across the UK.  If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral so, if you know someone who matches this skill set, please let us know. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy. Skills:  Service Design, ITIL, stakeholder management, communication, project management, time management, organisational

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