Product Support Engineer

Posted by on October 14th, 2022

Product Support Engineer

Posted by on October 14, 2022

Product Support Engineer Wolverhampton or Chatham £32,000 – £45,000 (15% bonus) Hybrid working   Why you’ll want this job… There’s an excellent benefits package on offer. Hybrid and flexible model of working Huge scope for career progression so this could be your next role and the one after that (and maybe the one after that!!). You’ll be working for a Sunday Times ‘Best Companies to Work For’. Wellbeing is a priority!   What you’ll be doing… This role is working within the applications support area of the business and is an exciting opportunity for someone looking to take the next step within application support. We are looking for someone who will eventually become a technical subject matter expert on various products and applications. The role will involve supporting releases, server and product configuration, system security and custom integration. You will be trained to gain an in-depth specialist product knowledge working as part of a solution delivery group and you will be delivering high profile changes including upgrades, patches and new features. Other responsibilities may include leading release activities including code deployments and configuration updates, creating proof of concepts to demonstrate new features for the development team, liaising with vendors, providing support for the implementation of technical infrastructure components, undertaking problem and route cause analysis for product incidents, overseeing and co-ordinating software patches.   Who you’ll be working with…   They’re an award-winning Challenger bank who specialise in lending and retail savings. And they’re an FS business with a heart – they openly encourage their teams to volunteer and fundraise (they give you a day off to do it!) and support their local communities. Your wellbeing is important to them and they actively promote and encourage a culture and environment which values and celebrates differences. They have achieved incredible growth through great people, great products and a deep understanding of their markets, they are an extraordinary environment to be a part of! And the facts speak for themselves, in their 2020 employee engagement survey, their ‘Two Star’ rating represents ‘outstanding levels of employee engagement’ – not an easy thing to achieve in the midst of a pandemic! In 2019, they entered into the Sunday Times 100 Best Companies to Work For and are underpinned by some fantastic core values.   What you’ll need… 4 years or more of application support experience is essential. 4 Years or more experience in complex system release management is essential. 4 Years or more experience with the following application servers: Tomcat, JBOSS, Web Sphere. 4 Years or more experience with Apache web servers. 4 Years or more experience in supporting application databases (Preferably Microsoft SQL Server). 4 Years or more experience in supporting Java applications. Knowledge of application security principles is essential Basic knowledge of Web Service (e.g. Rest , SOAP) is essential Basic knowledge of Windows Server is essential Basic level of JQuery, Javascript, SOAP and Rest WS is desirable   What next? Call Rebecca Westwood on 01625 525 300 or email rebecca.westwood@pharmasprint.co.uk    

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