Service Desk Analyst

Posted by on February 9th, 2023

Service Desk Analyst

Posted by on February 9, 2023

Our client, a household name, is hiring again! This is a really exciting time to join this sporting giant offering an amazing opportunity to make a great impression in arguably one of THE most exciting IT / technical support environments. This is a Manchester based role, for a Manchester brand that is known worldwide. We are looking for someone with around 1 year IT Support experience within a desktop environment.  As part of the service desk team, you'll be acting as 1st Line support, logging incoming calls or picking up queries via the ticketing system and being the first port of call for the user.  This is a very important role sO we're looking for a proactive person who can co-ordinate support as well as resolve, where possible. Enthusiasm to provide exceptional customer service is a must, along with a good general knowledge of IT such as Office 365 account administration.  Experience of working within an ITIL environment or working to SLA's including fixed times, response times etc would be a nice to have. In return, there's massive opportunity for promotion, progression and skills development…and did we mention an onsite gym and free meals?! Nothing ventured, nothing gained – apply now! We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know.  Tilt Recruitment are specialists in IT Recruitment.  We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.

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