Service Desk Analyst

Posted by on August 2nd, 2022

Service Desk Analyst

Posted by on August 2, 2022

IT Service Desk Analyst required for a 4-month contract available for a manufacturing company based in the Derbyshire area. £180 – £210 per day. Inside IR35. We’re looking for an IT Support Desk Analyst to provide 1 st line and 2 nd line technical support within a MS Windows based environment. You’ll be providing 1st line support, 2nd line support and business user system technical support for 2 sites within the UK.  The ideal person will already be working within a support desk or service desk environment providing Helpdesk and technical support expertise including trouble shooting desktop problems as well as setting up new users, password resets etc. Technically you will have a broad range of skills within a Microsoft Windows desktop operating systems environment including Windows 7, Windows 10, Office 365 / O365, Microsoft Office 2016 and Active Directory.  Peripheral support such as printers, barcode printers also desirable. You must be able to demonstrate an understanding of service desk best practice, incident management, taking ownership of problems, responding quickly to problems and relationship management.  Above all enthusiasm for problem solving and for delivering exceptional customer service is required.  This is a role where you’ll be liaising with key stakeholders within the business across all levels. Based near Alfreton, Derbyshire, DE55 7FZ. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Business in relation to this vacancy. Skills:  Service Desk, Helpdesk, 1st Line support, 2 nd Line Support, Technical Support, Office 365, O365, Office 2016, Windows 10, Microsoft Operating Systems, Active Directory, Desktop Support, IT Support

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