System Support Analyst (2nd Line)

Posted by on January 3rd, 2023

System Support Analyst (2nd Line)

Posted by on January 3, 2023

Systems Support Analyst Wolverhampton or Chatham £30,000 – £40,000 (15% bonus) Hybrid working   Why will this job interest you… There’s an excellent benefits package on offer. Hybrid and flexible model of working Huge scope for career progression so this could be your next role and the one after that (and maybe the one after that!!). You’ll be working for a Sunday Times ‘Best Companies to Work For’. Wellbeing is a priority!   What you will be doing… Interesting and varied opportunity to work within application support as a Level 2 Application Support Analyst, the primary objective being to “Keep the lights on” by ensuring the business has stable systems from a day to day operational perspective. The role will require in-depth understanding of the applications configuration and setup to enable the resolution of application support queries, environment related issues and understanding, identifying and delivering business change needs. You will become a subject matter expert across multiple applications and third party systems. The role will also involve a good variety of BAU and project support, monitoring of ticket queues, providing support for project releases, code fixes, ITIL change and release principles, liaising with 3 rd party suppliers and testing teams.   Who you will be working with… They are an award-winning Challenger bank who specialise in lending and retail savings. And they are an FS business with a heart – they openly encourage their teams to volunteer and fundraise (they give you a day off to do it!) and support their local communities. Your wellbeing is important to them and they actively promote and encourage a culture and environment which values and celebrates differences. They have achieved incredible growth through great people, great products and a deep understanding of their markets, they are an extraordinary environment to be a part of! And the facts speak for themselves, in their 2020 employee engagement survey, their ‘Two Star’ rating represents ‘outstanding levels of employee engagement’ – not an easy thing to achieve in the midst of a pandemic! In 2019, they entered into the Sunday Times 100 Best Companies to Work For and are underpinned by some fantastic core values. What you’ll need… 2 years previous experience working as a 2 nd line application support analyst – Dealing with front end applications is essential. 2 years previous experience working within the Mortgage Sector or other Financial Services is desirable 2 years previous experience working within a Software Supplier is desirable. Proven experience working in an IT application support environment providing support and problem analysis / resolution Understanding of software / hardware and ability to find solutions to issues ITIL Foundation certificate or working knowledge of ITIL best practice framework Intermediate  level skills in Windows server 2008 / 2012 MS SQL Server experience Intermediate level skills in Microsoft Word, Powerpoint, Excel are essential   What next? Call Rebecca Westwood on 01625 525 300 or email rebecca.westwood@pharmasprint.co.uk  

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